COMMONLY Asked Questions
Have questions? I have answers.
Custom and personalized requests:
On demand I can add the name of a pet, people, location or date at the bottom of the custom painting or the prints items. Just mention it in the order.
Size details:
I do the custom paintings from 7″ x 5″, 8″ x 10″, 9″ x 12″, 11″ x 14″, 18″ x 24″, 22″ x 30″. There are standard size, easy to find frame for them . It’s useful for me to see the details of the reference photo in order to suggest an appropriate size dimension if you wish.
Can you compose with different elements for my custom painting?
I can combine different elements from different photos reference to create a painting (like a background, pet, sign) as well as subtract elements. Just mention your preference for color background or no background for portrait for example. We work together on the composition of your painting. I will make sure by messenger that we are on same page and everything is clearly understood.
Shipping:
The time for shipping varies. I offer USPS Ground Advantage in USA which varies from 3 to 10 business days. I will send you the tracking number so you can follow the shipping route.
How long does it to do a custom landscape or portrait?
I check my messages and orders everyday. It takes 3 to 7 days for the process. I will let you know if there is a delay for some reason. You can let me know if you need to receive the painting at a certain date so you will be my priority.
Will I received a photo of my custom painting before the shipment?
I always send a digital photo of the finished painting to your email for your approval before I ship it.
Return Policy:
Please contact me asap if you have problems with your order. I will try my best to satisfy your request before the shipment occur. If damages (photo of the damage needed) happen during shipment, a reimbursement will be done. Because of the nature of these items (custom painting) I can’t accept returns.
As for the art prints, if there is damage (photo of the damage needed), I will send you another order.
Email: mizutanilucie@gmail.com
Etsy shop: www.etsy.com/shop/artforheartcreations
